The policies noted below do not apply to PSI testing and services. Please schedule those services through the PSI website. Booking, cancellations, and refund policies for those services appear on the PSI website.
Integrity 1st Learning Support Solutions, LLC is a for-profit, privately and locally owned and operated facility. All of our tutors, instructors, and proctors work on a contractual basis, which means that just as we consider it an unwavering obligation to protect your rights as a client, we also must respect and uphold those of the people who provide these services.
Each person who works here is scheduled to meet with you. When a client doesn't appear for a session or cancels at the last minute, they have deprived other clients from using that slot and leave the instructor/proctor/tutor without their intended income for that period.
Our policies are designed to protect your rights and those of the people here to support you.
Refunds for tutoring, events/workshops, and testing:
We will make every effort to reschedule your session within 72 hours of reopening. If we are unable to reschedule a tutoring, testing, or event to your satisfaction, we will provide a 100% refund or you may choose to apply the balance to a future visit.
We will make every attempt to find alternative coverage. If another qualified person can be brought in for that period, no refunds will be offered. If no one covers that event or session, clients will be offered first priority for rescheduling or will receive a full refund. The final decision will be the client's.
If we are unable to provide proctoring for a scheduled visit due to technological issues, clients will be given first priority for rescheduling at a time of their convenience. If they are unable to reschedule the exam due to external timelines or for any other reason, we will offer to apply the balance to a future session or a full refund. The final decision will be the client's.
Please write to DMalewicki@Integrity1stLSS.com or call Debbie Malewicki at (203) 800-4100.